REFUND PROCESS

• We will refund the purchase price and the standard outbound delivery costs.
• Refunds are processed within 14 days of receiving your return.
• Return shipping costs are your responsibility, unless the item is faulty or incorrect.

CONDITIONS FOR RETURNS

• Products must be unused, unwashed, and in their original packaging.
• Items such as underwear, swimwear, and other sealed hygiene products cannot be returned if the seal has been broken.
• Personalized items are excluded from returns.

HOW TO REQUEST A RETURN

Contact us within 14 days of delivery at info@rocostudios.com
Please include your order number, full name, and any relevant photo or video evidence.

Our team will respond within 1-2 business day.

RETURNING NON-DAMAGED OR CORRECT ITEMS

Want to return an item that was neither damaged nor incorrectly delivered (using your right of withdrawal)?

That’s possible at your own expense. The item must be unused and in its original condition.

A NOTE ON SUSTAINABILITY

As our products are shipped internationally, we aim to reduce unnecessary returns. For eligible claims, physical returns are often not required.

For any questions or concerns, feel free to reach out to us at info@rocostudios.com