You will receive a confirmation email from us when we have shipped your order. In this e-mail you will find the track & trace number of your package.

Orders placed before 22:00 will be shipped the same day. However, there is an exception for pre-orders. Pre-orders take approximately 2/4 weeks. Holidays and sales are also excluded from the regular delivery time.

Unfortunately, we cannot change your address when you've placed your order.

This means that the item you ordered is sold out due to success. We have put this item back into production for you, the average delivery time is 2/4 weeks. We always do our best to deliver the product to you as soon as possible. 

That's annoying, sometimes you may not have received the order. This can have several causes, in order to sort this out for you we would like to ask you to send an e-mail to info@rocostudios.com

We always send the order confirmation to the email address registered with us. If you have entered a wrong email address and you still want to receive your order confirmation, please send an email to info@rocostudios.com. We can change the email address for you and resend the order confirmation. 

Once your order has been placed, it is no longer possible to change or cancel your order.

Unfortunately, it can sometimes take longer for your package to be delivered due to the hustle and bustle at PostNL or other shipping companies. 
It can also sometimes take longer due to the hustle and bustle with us. At times when we have a special offer or a sale it can be busier than expected. Keep this in mind when you order for example on Black Friday, or an exclusive sale with us. We always do our best to send it to you as soon as possible. 

When you receive a track & trace code from us it can take up to 24 hours before the tracking details are visible. From that moment on you can also track your package. Another possibility is that there is a technical malfunction which causes you to get an error message. If this does not answer your question, we would like to ask you to send an e-mail to info@rocostudios.com. 

As soon as your order is completed with us you will receive a track and trace code by e-mail. Here you will find your track & trace code.